OCR’s Support Staff Policies

Please consult IV. General Billing Information: Staff in OCR’s Billing Policies and Procedures (link below) for OCR’s official policies on support staff such as Associates and Case Consultants.

 OCR Billing Policies and Procedures – The General Billing Information: Staff section includes OCR’s official rules regarding associates and case consultants.

Relevant Forms and Supports

Visit “User Settings > My Office” in CARES to see all the CARES users in your office, whether they’re “active” (i.e. able to log in), and each “Persona” (i.e. user type, like Case Consultant). Refer to the “My Office” screen regularly to confirm your office’s CARES users are up to date. Click here to learn more.

Click here to request and certify support staff per the Billing Policies linked above.

Click here if you need to stop CARES access for member(s) of your office.